AT&T Authorized Retailer in Mechanicsburg, PA Closed now

Reviews about AT&T Authorized Retailer

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  July 08, 2020, by Tyler T
  FOR THE LOVE OF GOD GO TO THE CAPITAL CITY MALL LOCATION. I had a 5C and was waiting for it to stop working until I got a new phone. My screen broke today, so I decided now was the time. After going in my immediate/first impression was that the staff was very immature. What I wanted to do was upgrade to a 6s Iphone and pay in full so my monthly plan amount was not affected. He immediately tried to make me get the 7 and continued to push until I made it clear multiple times I did not want the 7. Then I asked to just buy it in full which he told me I could not do. WHICH SEEMED CRAZY TO ME?! He told me it was policy that the first payment go on my monthly bill then I could come back and pay it off but could not answer why that was the policy. After I began to question him more, he was rude and very arrogant. He couldn't even give me the cost of what my next bill would be...I left and went to the Capital City Mall which I found out I had many options, none of which this location made me aware of. Turns out I had a protection policy which I could get the same iPhone for $200 or I could get an update. The women at the mall location also let me know that I could in fact pay for it in full but she suggested I did the first monthly payment and come back in two weeks to make sure nothing is wrong with the iPhone and that I could return it if I am not satisfied. If I paid up front I would not be able to return in in the first two weeks. CLEARLY THIS LOCATION HAS VERY LITTLE TRAINING OR INCENTIVES TO NOT LET ME KNOW HOW MY PLAN REALLY WORKS. DO NOT GO HERE, as getting a new phone is stressful enough! (Notice how the owner did not respond to my review until 4 months after)
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  December 31, 2019, by Adrien Cartal
  As others have said, this is not a AT&T owned retailer, they are a third party. Terrible experience and pushy sales tactics. I wouldn't recommend this store to anyone.